How to create, edit, arrange categories

Table of Contents

What is an FAQ page?
How to create a category in MooseDesk?
How to edit a category in MooseDesk?
How to arrange categories in MooseDesk?
How to arrange articles inside a category in MooseDesk?
How to put articles to a category
How to move an article to another category

This article will help you understand how to create, edit and arrange FAQ categories in MooseDesk

MooseDesk Category is a feature created to make you easily group your articles. Categories can be addressed as article-containers.  Categories only show in FAQ templates that follow a container-grouping system. 

Container-grouping FAQ template: Help Center



FAQ Starter 2 template: Regular FAQ template



Step 1: Click on FAQ builder
Step 2: Hit “Add new” > Choose “Add new category”
Step 3: Fill all required information such as Title, and optional information such as Description, Icon.

Once finished, Hit “Save”



You can find your category in the Category view

You can also add new category while writing an article by clicking the category field and click the option to quickly create a new category



Step 1: Click on FAQ builder > Select Category view
Step 2: Find the category you want to edit and click the “More actions”  icon on the right (
Step 3: Click “Edit” option
Step 4: Edit the category information as you like



You can also arrange categories as you like by following the same simple steps:

Step 1: Click on FAQ builder > Select Category view
Step 2: From the Category view, click the icon of the category you want to move, and drag it to the place where you want



You can arrange articles inside a category by following these simple steps:

Step 1: Click on FAQ builder > Select Category view
Step 2: From the Category view, click the icon of the article you want to move, and drag it to the place where you want



Note that you cannot drag an article from a category to another category. Instead, you need to use the Move article function – which will be introduced right below

You can put an article into a category when writing the article by choosing the category destination for it



You can put multiple articles into a category by following these simple steps:

Step 1: Click on FAQ builder > Select Category view
Step 2: Find the category you want to add articles into > click the “More actions”  icon on the right ()
Step 3: Click “Add article” option
Step 4: Tick all the articles you want to put into the category
Step 5: Hit “Add to category”

Step 1: Click on FAQ builder > Select Category view
Step 2: Find the article you want to move and click the “More actions”  icon on the right ()
Step 3: Click “Move” option
Step 4: Click on the category field > Select a category from the list
Step 5: Click “Save”

Updated on: 15/04/2024