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# How to connect your email to MooseDesk

Table of Contents

*   [Adding new email channel](#0-toc-title)
    *   [Gmail Integration (Recommended)](#1-toc-title)
    *   [Gmail Forwarding – Option 2](#2-toc-title)
    *   [Connect other providers - Option 3](#3-toc-title)
*   [](#4-toc-title)

This article will help you understand how to connect your email to MooseDesk

Navigate to “**Settings**” > “**Channel**”

From here you can see MooseDesk default email, you can add new by clicking on “**Add new email channel**”

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

## **Gmail Integration (Recommended)** [#](#1-toc-title)

Automatically sign in with any Google account you choose. Just click on **Connect** in the **Gmail Integration** section and choose which Gmail account you want to add to your MooseDesk system.

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

## **Gmail Forwarding – Option 2** [#](#2-toc-title)

Manually set up forwarding email to MooseDesk

**Step 1**: Enter the email address you want to forward the tickets to MooseDesk and the displayed name then press “**Next**“

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 2**: Keep this tab open and go to your Gmail account in a new tab

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 3**: Enter the settings of your Gmail account via **See all settings**

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 4**: Click the **Forwarding** **and** **POP/IMAP** tab Add a forwarding address

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 5**: Go back to MooseDesk tab to copy and paste the default MooseDesk email address in to **Add a forwarding address**

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 6**: Follow the Gmail verification steps and click Proceed.

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 7**: Click the “**Verification link**” in MooseDesk and “**Confirm**” to proceed

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 8**: Go to the “**Forwarding** **and** **POP/IMAP**” tab in Gmail setting and **refresh** the page. MooseDesk email should be set as forwarding option. Click “**Save Changes**“.

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

When you go back to “Forwarding and POP/IMAP”, make sure that you are going to the settings of the Gmail that you want to connect to MooseDesk in case you have multiple Gmail addresses.

**Step 9**: You can then go back to MooseDesk settings, click “**Next**” and select “**Check your setup**“

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 10**: Once the system has checked the setup, you will redirected to the below window. You can customize the signature and click “**Save**“. You are all set!

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

## **Connect other providers** – **Option 3** [#](#3-toc-title)

**Step 1**: Navigate to **Forward from other providers** and select **Connect** and then enter your email

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Step 2:** As every email provider has a different way to set up email forwarding, please check your email provider to learn how to set up email forwarding. MooseDesk currently provides tutorials for these providers:

*   [Zoho](https://moosedesk.com/docs/connecting-zoho-email-address/)
*   [Outlook](https://moosedesk.com/docs/connecting-outlook-email-address/) + [Enable external forwarding Microsoft 365](https://moosedesk.com/docs/enable-external-forwarding-in-microsoft-365/)
*   [Hostinger](https://moosedesk.com/docs/connecting-hostinger-email-address/)
*   [Godaddy](https://moosedesk.com/docs/connecting-godaddy-email-address/)

Kindly refer to the article for additional guidance. Should you utilize a provider not mentioned here, utilize the following keywords to search for instructions: “your service provider + email forwarding.”

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via [email](https://mailto-abc.com/) or [live chat](http://click).