How to connect your email to MooseDesk
Table of Contents
Adding new email channel
Gmail Integration (Recommended)
Gmail Forwarding – Option 2
Connect other providers - Option 3
[](#4-toc-title)
This article will help you understand how to connect your email to MooseDesk
Navigate to “**Settings**” > “**Channel**”
From here you can see MooseDesk default email, you can add new by clicking on “**Add new email channel**”
Automatically sign in with any Google account you choose. Just click on Connect in the Gmail Integration section and choose which Gmail account you want to add to your MooseDesk system.
Manually set up forwarding email to MooseDesk
Step 1: Enter the email address you want to forward the tickets to MooseDesk and the displayed name then press “**Next**“
Step 2: Keep this tab open and go to your Gmail account in a new tab
Step 3: Enter the settings of your Gmail account via See all settings
Step 4: Click the Forwarding and POP/IMAP tab Add a forwarding address
Step 5: Go back to MooseDesk tab to copy and paste the default MooseDesk email address in to Add a forwarding address
Step 6: Follow the Gmail verification steps and click Proceed.
Step 7: Click the “**Verification link**” in MooseDesk and “**Confirm**” to proceed
Step 8: Go to the “**Forwarding** and POP/IMAP” tab in Gmail setting and refresh the page. MooseDesk email should be set as forwarding option. Click “**Save Changes**“.
When you go back to “Forwarding and POP/IMAP”, make sure that you are going to the settings of the Gmail that you want to connect to MooseDesk in case you have multiple Gmail addresses.
Step 9: You can then go back to MooseDesk settings, click “**Next**” and select “**Check your setup**“
Step 10: Once the system has checked the setup, you will redirected to the below window. You can customize the signature and click “**Save**“. You are all set!
Step 1: Navigate to Forward from other providers and select Connect and then enter your email
Step 2: As every email provider has a different way to set up email forwarding, please check your email provider to learn how to set up email forwarding. MooseDesk currently provides tutorials for these providers:
Zoho
Outlook + Enable external forwarding Microsoft 365
Hostinger
Godaddy
Kindly refer to the article for additional guidance. Should you utilize a provider not mentioned here, utilize the following keywords to search for instructions: “your service provider + email forwarding.”
For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via email or live chat.
Adding new email channel
Gmail Integration (Recommended)
Gmail Forwarding – Option 2
Connect other providers - Option 3
[](#4-toc-title)
This article will help you understand how to connect your email to MooseDesk
Navigate to “**Settings**” > “**Channel**”
From here you can see MooseDesk default email, you can add new by clicking on “**Add new email channel**”
**Gmail Integration (Recommended)** #
Automatically sign in with any Google account you choose. Just click on Connect in the Gmail Integration section and choose which Gmail account you want to add to your MooseDesk system.
**Gmail Forwarding – Option 2** #
Manually set up forwarding email to MooseDesk
Step 1: Enter the email address you want to forward the tickets to MooseDesk and the displayed name then press “**Next**“
Step 2: Keep this tab open and go to your Gmail account in a new tab
Step 3: Enter the settings of your Gmail account via See all settings
Step 4: Click the Forwarding and POP/IMAP tab Add a forwarding address
Step 5: Go back to MooseDesk tab to copy and paste the default MooseDesk email address in to Add a forwarding address
Step 6: Follow the Gmail verification steps and click Proceed.
Step 7: Click the “**Verification link**” in MooseDesk and “**Confirm**” to proceed
Step 8: Go to the “**Forwarding** and POP/IMAP” tab in Gmail setting and refresh the page. MooseDesk email should be set as forwarding option. Click “**Save Changes**“.
When you go back to “Forwarding and POP/IMAP”, make sure that you are going to the settings of the Gmail that you want to connect to MooseDesk in case you have multiple Gmail addresses.
Step 9: You can then go back to MooseDesk settings, click “**Next**” and select “**Check your setup**“
Step 10: Once the system has checked the setup, you will redirected to the below window. You can customize the signature and click “**Save**“. You are all set!
**Connect other providers** – Option 3 #
Step 1: Navigate to Forward from other providers and select Connect and then enter your email
Step 2: As every email provider has a different way to set up email forwarding, please check your email provider to learn how to set up email forwarding. MooseDesk currently provides tutorials for these providers:
Zoho
Outlook + Enable external forwarding Microsoft 365
Hostinger
Godaddy
Kindly refer to the article for additional guidance. Should you utilize a provider not mentioned here, utilize the following keywords to search for instructions: “your service provider + email forwarding.”
For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via email or live chat.
Updated on: 15/04/2024
Thank you!