> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://moosehelpdesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add MooseDesk widget to your store?

Table of Contents

*   [What is a Help Widget](#0-toc-title)
    *   [Enable Help Widget on your store](#1-toc-title)
    *   [Customize Help Widget](#2-toc-title)

This article will help you understand how to customize and add widget to your store

The Help Widget is located at the bottom of your page, acting as a ticket-receiving gate for your help desk. Help Widget configuration involves setting up and customizing a form on your website that allows customers to submit support requests or inquiries directly to the MooseDesk helpdesk system.

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

## **Enable Help Widget on your store** [#](#1-toc-title)

To enable the widget on your store, you can navigate to the “**Settings**” > “**Channel”** tab then click on the “**Go to Theme Editor**“

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

Make sure the “**Enable Ticket Widget**” box is toggled on, then press “**Save**” to save your changes

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

That’s it! You’ve enabled the help widget on your store. You can check on your store to see how it looks.  

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

## **Customize Help Widget** [#](#2-toc-title)

Enabling Help Widget was just the beginning, now we need to make it match your store theme!

Navigate to “**Settings**” > “**Channel**” and then “**Customize widget**” to start customizing

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

Let’s go through some of the customization options that MooseDesk offers. There are three tabs

*   Appearance: The “**Appearance**” tab allows you to customize your widget color, font, introductory messages, and visibility of the widget itself
*   Module: The “**Module”** tab allows you to customize your team status, as well as add links to your FAQs in the widget
*   Translation: The “**Translation**” tab enables you to personalize translations for any text into your preferred language.

**Apperance**

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Module**

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

**Translation**

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

You can also preview different widget windows by selecting the preferred one in the dropdown list with options like Get Started windows, Closed window, Pre-chat info window, and After-submitted window.

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via [email](https://mailto-abc.com/) or [live chat](http://click).