How to add MooseDesk widget to your store?
Table of Contents
What is a Help Widget
Enable Help Widget on your store
Customize Help Widget
This article will help you understand how to customize and add widget to your store
The Help Widget is located at the bottom of your page, acting as a ticket-receiving gate for your help desk. Help Widget configuration involves setting up and customizing a form on your website that allows customers to submit support requests or inquiries directly to the MooseDesk helpdesk system.
To enable the widget on your store, you can navigate to the “**Settings**” > “**Channel”** tab then click on the “**Go to Theme Editor**“
Make sure the “**Enable Ticket Widget**” box is toggled on, then press “**Save**” to save your changes
That’s it! You’ve enabled the help widget on your store. You can check on your store to see how it looks.
Enabling Help Widget was just the beginning, now we need to make it match your store theme!
Navigate to “**Settings**” > “**Channel**” and then “**Customize widget**” to start customizing
Let’s go through some of the customization options that MooseDesk offers. There are three tabs
Appearance: The “*Appearance**” tab allows you to customize your widget color, font, introductory messages, and visibility of the widget itself
Module: The “*Module”** tab allows you to customize your team status, as well as add links to your FAQs in the widget
Translation: The “*Translation**” tab enables you to personalize translations for any text into your preferred language.
Apperance
Module
Translation
You can also preview different widget windows by selecting the preferred one in the dropdown list with options like Get Started windows, Closed window, Pre-chat info window, and After-submitted window.
For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via email or live chat.
What is a Help Widget
Enable Help Widget on your store
Customize Help Widget
This article will help you understand how to customize and add widget to your store
The Help Widget is located at the bottom of your page, acting as a ticket-receiving gate for your help desk. Help Widget configuration involves setting up and customizing a form on your website that allows customers to submit support requests or inquiries directly to the MooseDesk helpdesk system.
**Enable Help Widget on your store** #
To enable the widget on your store, you can navigate to the “**Settings**” > “**Channel”** tab then click on the “**Go to Theme Editor**“
Make sure the “**Enable Ticket Widget**” box is toggled on, then press “**Save**” to save your changes
That’s it! You’ve enabled the help widget on your store. You can check on your store to see how it looks.
**Customize Help Widget** #
Enabling Help Widget was just the beginning, now we need to make it match your store theme!
Navigate to “**Settings**” > “**Channel**” and then “**Customize widget**” to start customizing
Let’s go through some of the customization options that MooseDesk offers. There are three tabs
Appearance: The “*Appearance**” tab allows you to customize your widget color, font, introductory messages, and visibility of the widget itself
Module: The “*Module”** tab allows you to customize your team status, as well as add links to your FAQs in the widget
Translation: The “*Translation**” tab enables you to personalize translations for any text into your preferred language.
Apperance
Module
Translation
You can also preview different widget windows by selecting the preferred one in the dropdown list with options like Get Started windows, Closed window, Pre-chat info window, and After-submitted window.
For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via email or live chat.
Updated on: 15/04/2024
Thank you!