> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://moosehelpdesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Create, publish, unpublish FAQ & Contact Us pages in MooseDesk

Table of Contents

*   [What is an FAQ page?](#0-toc-title)
*   [What is a Contact Us page?](#1-toc-title)
*   [Create FAQ and Contact Us pages with MooseDesk](#2-toc-title)
*   [Save, publish/unpublish FAQ and Contact Us pages in MooseDesk](#3-toc-title)
*   [Delete FAQ and Contact Us pages in MooseDesk](#4-toc-title)
*   [Edit FAQ and Contact Us page information in MooseDesk](#5-toc-title)

This article will help you understand how to create a new FAQ, Help Center, Contact Us page with MooseDesk

FAQ page is a page containing multiple answers to frequently asked questions of customers. 

![](https://storage.crisp.chat/users/helpdesk/website/fc5a051184f50800/481f0636-89b3-4087-99bd-c8fe0a_1no5lgb.png)

Contact Us page is a page containing your store’s contact information: Phone number, address, contact email, … In some cases, the contact page also has a contact form to receive queries from customers.

![](https://storage.crisp.chat/users/helpdesk/website/83e004b82be91800/ae62f010-f56d-405e-8692-a97908_76f6fo.png)

With MooseDesk, you can easily create either an FAQ page or a Contact Us page for your Shopify store. Here are simple steps to do it:

*   **Step 1**: Click on **FAQ builder** > Click **“Page editor” tab**

![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)

*   **Step 2**: Click **“Create page”**
*   **Step 3**: Select an FAQ or Contact Us page that you like in the template list. 

![](https://storage.crisp.chat/users/helpdesk/website/9a866b79093c6000/77d5d57d-21a5-43b8-aa93-a70ff5_po5gbz.png)

*   **Step 4**: Start tailoring your page as you like. For now you can edit:
    *   Font styling
    *   Color styling
    *   Heading, subheadings in the page
    *   Other customization options available for each template

Note that if you want to edit your FAQ answer (or the “data” of the page): It should be [edited in the Article](https://docs.google.com/document/d/1gbv8xsFhsFPpX6GV8p5JJUDmmgShP8SPaEH6VmIH1ag/edit), not in the Page editor. The Page editor is only used for visual styling.

![](https://storage.crisp.chat/users/helpdesk/website/d6ac39a1d8629800/5d1992f0-e590-4b1e-b476-b966ce_9bzeb3.png)

*   **Step 5**: Click **“Save” (save without publish the page)** or **“Save and publish” (Save and publish the page)**

Once you save the page, you can find it in the page list table in the Page editor. From there you can further preview ( by clicking into the preview icon – if only the page is published) edit, delete, publish, unpublish the page as you like.

![](https://storage.crisp.chat/users/helpdesk/website/946d9cb198f0f000/6a7fba86-411a-41ba-94e7-d6ae53_xd7lm1.png)

Note that, after publishing your page, you still need to [add it into your store menu navigation or a hyperlink, button,…](https://docs.google.com/document/d/1cjvI_XSfTKaAhHvDQ6qf7yVGFgHp6QNywEHEhhTZs-E/edit) to make it shown on your store as you wish 

Before getting to learn more about how to publish/unpublish MooseDesk pages, let’s take a look at 4 essential MooseDesk page actions

*   **Save**: Save what you have edited, but not yet publish the page. You can only see the page inside the MooseDesk page editor.
*   **Publish**: Publish what you last saved. This generates a live page with a URL can be found in the page setting (![](https://lh7-us.googleusercontent.com/7PckyAZrs3WidPUOAUwkAa9rID81jGpXlYj75VdK_6nFjVhTryYDvQTIwHY8E9cTMHe9CsbToJDbyIWXAUqhuR5aBamxw21Vkin2uhB-rMwldC_aGGS6l5KV0LJtUmH69LdzGpe80qLcgoe-uQjJgkA)). You can later [edit this URL](24d5877f-841b-4965-9fee-700924ab343b) as you like
*   **Unpublish**: Unpublish the page, everything last saved remains. However, once being unpublished, the page can only be seen inside the MooseDesk page editor.
*   **Save and Publish**: Save what you have edited and publish the page as well

You can take these 04 action when editing the page like in the image below:

![](https://storage.crisp.chat/users/helpdesk/website/ddec898e88e89000/16b22dec-9b92-4fcd-9b02-700cc3_6jruui.png)

You can also bulk publish/unpublish your pages outside – in the page list table by **selecting all the page you want to publish/unpublish** > Click **“Actions”** > Click “**Publish/Unpublish all selected pages”**

![](https://lh7-us.googleusercontent.com/pGnp6XXSOtQ-gBSVMBd8P4gujyQRv2cVcHD86zfpfePVz5awOmEUeLwHxVSww3A5zNQEhyO0-ZkA9osmKv8gCAhIBcJHl_ECVDul-hYUebueXxfzI_DvSKv17_wO8vAm3F-ytGEIPnTNpi3cQ6TQaVg)

Note that, after publishing your page, you still need to [add it into your store menu navigation or a hyperlink, button,…](https://docs.google.com/document/d/1cjvI_XSfTKaAhHvDQ6qf7yVGFgHp6QNywEHEhhTZs-E/edit) to make it shown on your store as you wish 

*   **Step 1**: Click on **FAQ builder** > Click **“Page editor” tab**
*   **Step 2**: Find the page you want to delete in the page list table 
*   **Step 3**: Click the **“Settings” icon** (![](https://lh7-us.googleusercontent.com/7PckyAZrs3WidPUOAUwkAa9rID81jGpXlYj75VdK_6nFjVhTryYDvQTIwHY8E9cTMHe9CsbToJDbyIWXAUqhuR5aBamxw21Vkin2uhB-rMwldC_aGGS6l5KV0LJtUmH69LdzGpe80qLcgoe-uQjJgkA)) on the right hand side of the page list

![](https://lh7-us.googleusercontent.com/boZT1ABfMwtGK5sbyxmHu8vNdCB_jDDfc-q0pZIGn4_6cPmMZES5Xfn9ZYqedAc_Lb8PScK7J37B6QNNCAM_PjMQxEmLSFgGbinWkI6NqQxdUFR5WuLXm6wLJfHkAOmZvQZIBofiz5Kjy1urLzmcV0A)

*   **Step 4**: Click **“Delete pages”**

In MooseDesk, after successfully creating a page, you can customize the page URL as you like. This can also make your SEO stats get better.

Follow these steps to customize your MooseDesk FAQ page URL:

*   **Step 1**: Click on **FAQ builder** > Click **“Page editor” tab**
*   **Step 2**: Find the page you want to edit information in the page list table 
*   **Step 3**: Click the **“Settings” icon** (![](https://lh7-us.googleusercontent.com/7PckyAZrs3WidPUOAUwkAa9rID81jGpXlYj75VdK_6nFjVhTryYDvQTIwHY8E9cTMHe9CsbToJDbyIWXAUqhuR5aBamxw21Vkin2uhB-rMwldC_aGGS6l5KV0LJtUmH69LdzGpe80qLcgoe-uQjJgkA)) on the right hand side of the page list
*   **Step 4**: Choose **“Edit information”** 

![](https://lh7-us.googleusercontent.com/qbyohxcCvZ3zhzdxE-YmcLb0ob1D3gSGtdtwaPYLGRErzwTzLsO4n4df70038PkoZhfQmk2mXCJ5Md-MTlMbT4O05o4DEVM8ladMILLY397xpNCvfIgrhywB1z2KG_KMhJ-xbcgoVWz7hAZuL5kxAcM)

*   **Step 5**: From there, you can edit:
    *   Page URL: The URL of the page itself
    *   Page title: The title displays in the page list table in MooseDesk

![](https://lh7-us.googleusercontent.com/CbYOfRw26VdAZGO0ffQoFiC6oPvU_mWefbqNMRtB_guxUoJ8v6G4kgTBkGeVSl7-9sY5gRcBaM4cjRQ7UOiF19lqzaChiyPXblwEee-7Gcx5KO1jOm8V9ncly-9PiKeU4-38oxJ3sW9V_CXbbh15dB0)

*   **Step 6**: Click **“Save”** 

For any further assistance you may need, please do not hesitate to reach our MooseDesk Support Team via [email](https://mailto-abc.com/) or [live chat](http://click).